Broken down? We've got you.Start your claim now — we'll take it from here.
Tell us what happened in about 3 minutes. We'll loop in your shop, handle the paperwork, and keep you updated every step of the way.
First time here? Start a new claim below. Already filed? Look it up with your email.
Start a new claimTrack an existing claim
Enter your email, mobile phone, or full VIN — drivers, plan holders, and repair facilities all welcome. Not sure what to enter?
From breakdown to payment, here's the path.
Five clear phases. Hard deadlines come straight from the official TruckProtect Claim Guide — miss them and your claim can be denied, so we keep them front and center.
- Step 1Within 2 days of breakdown
Notify TruckClub
Open your claim with the breakdown odometer, what happened, and the shop's contact info. Send maintenance records within 3 days so the clock starts clean.
- Step 2Within 30 days of claim start
Pre-repair info from the shop
The shop pulls the ECM fault history before clearing codes, then sends diagnostics, estimate & parts card, photos of every failed part, and technician notes (complaint / cause / correction).
- Step 3Authorize repairs
Decide & approve
You authorize the repair — you don't have to wait on a coverage decision to start. Skipping pre-repair info first can hurt your claim, so the shop sends those documents in parallel.
- Step 4Within 60 days of claim start
Post-repair info & receipt
Final invoice on shop letterhead, your payment receipt, and the labor + part warranty terms. Pick how you want us to pay: Direct Pay to the shop, or reimburse you.
- Step 5Adjudication & payment
We pay it out
TruckClub adjudicates against your TruckProtect plan and releases funds for approved repairs. You'll see the decision and payment in your claim tracker — no chasing.
You, your driver, and the shop — all in sync.
No more chasing updates or forwarding emails. Everyone involved in the claim sees what's happening and what's needed next.
Plan Holder
See your claim status, payment timing, and what we still need from you or the shop.
Driver
Submit breakdown details, location, and incident photos right from the cab.
Repair Facility
Upload diagnostics, estimates, and final invoices — and watch them flow into the claim.
All the official paperwork, in one place.
Bookmark these — your shop will probably ask. Anything in your claim is governed by these documents.
TruckProtect Claim Guide
Step-by-step timeline, every document the shop needs to send, and the fillable Claim Details Form.
Open PDFCoverage Appendix (Heavy / Medium)
What's covered and what isn't — components, systems, and the fine print by powertrain.
Open PDFTruckProtect Agreement Terms
Full member agreement: deductibles, eligibility, claim rules, and obligations.
Open PDFProtect your truck before the breakdown happens.
One major repair can cost more than a year of coverage. TruckProtect plans keep your rig moving and your wallet protected — explore the plan that fits your truck and your miles.