Claim help & FAQ

Finding the right claim email

Claims are tied to whichever email address opened them. If a lookup comes back empty, one of these is usually why.

• Try every email tied to the truck

  Drivers, plan holders, dispatchers, and repair shops can all start a claim. Try the driver's personal email, the company email on the policy, and the dispatch inbox you forward invoices to.

• Check who confirmed the claim

  Search your inbox for messages from claims@truckclub.com or a subject line containing "TruckProtect" or your claim number. The address that received that email is the one to use here.

• Repair facility opened it for you?

  Shops often start the claim under their own service email. Ask the service writer which email they used, then look it up here — they can also share the claim link directly.

• Watch for typos and aliases

  jane.doe@ and jdoe@ are different inboxes to us. If you use a "+" alias (like jane+trucks@), enter the exact form you used at intake.

• Still nothing?

  The claim may not exist yet. You can start a new claim in about 3 minutes, or contact support below and we'll find it for you.

What to include when contacting claims support

Sending these details upfront lets us pull up your claim on the first reply instead of going back and forth.

1. 1
   Your name and best callback number

   Plus the role you're calling about — plan holder, driver, or repair facility.

2. 2
   Claim number (if you have it)

   Looks like CLM-XXXXXX. Found in any TruckClub email about the claim.

3. 3
   Email used to open the claim

   Even if you're writing from a different inbox now, tell us which one started it.

4. 4
   Truck info

   Year, make, model, and VIN or unit number help when there's no claim number yet.

5. 5
   What happened, in one or two sentences

   Date of the issue, current location of the truck, and whether it's drivable.

6. 6
   Repair facility (if assigned)

   Shop name, city, and a service advisor name if you have one.

7. 7
   Photos, estimates, or invoices

   Attach what you have — even partial estimates speed up authorization.